Services

SAP Support Services

Below is our delivery approach

Support Levels

Our Operating model is to create an environment that enables systematic and timely migration of support from level 1 to level 3 throguh training and coaching of in-housed staff.

Level 1 Level 2 Level 3
  • Provides SAP software maintenance support to correct system errors
  • Uses SAP-internal tools to help in problem resolution
  • Logs, tracks, resolves, and closes service requests to the customer’s satisfaction
  • Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
  • Logs, tracks, resolves, and closes service requests to the customer’s satisfaction
  • Available as an annual contract or on a time-and-materials basis
  • The SAP Support & Services’ customization services provide remote consulting expertise to customize your SAP system.
  • Provides direct access to an experienced team of SAP development experts
  • Includes services like project and design advice, application configuration, ABAP programming, and Web services
  • Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Available as an annual contract or on a time-and materials basis